Category

Enable Global, 24/7 Customer Service with ERP

05/28/2010 at 9:00 am

Thanks to the dawn of internet shopping, general business hours don’t apply for companies who want a competitive edge. Why would consumers take time out of their busy nine-to-five days to call a customer service agent when they can go online in their pajamas to handle their corporate queries and purchases? It may sound intimidating…

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Crowdsource! Connecting the Dots

05/19/2010 at 12:54 pm

Agility and innovation are key values at Sage. As a company, we aim to help customers meet their objectives, be free to do business their way, and to realize their ambitions. As a new member of the Sage team, I am excited to pilot a creative new program aimed to assist our customers in overcoming…

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Create Customer Value Beyond Competitive Prices

05/17/2010 at 12:00 pm

When there’s a can of generic cola behind a counter right next to a can of Coke, chances are a customer is going to go for the Coke. It won’t matter that the generic brand is 67 cents cheaper – customers aren’t just buying a low-cost beverage, they’re buying quality taste and the “refresh yourself”…

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Make Sure Your CRM Vendors Practice What They Preach

05/15/2010 at 10:14 am

It would make sense for CRM professionals to be very good at managing their relationships with clients and customers, but as Chris Bucholtz of CRM Buyer writes, this isn’t always the case. Sometimes, he says, CRM vendors preach the philosophy of customer relationship management without practicing it themselves. If you don’t want to end up…

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CRM Secrets: Make Customers Think You’re a Mind Reader

05/14/2010 at 9:07 am

Deep down, we all just really want someone to talk to – someone who understands. Someone who knows us better than we know ourselves and can show us what we want. Your business can be the embodiment of the sympathetic soul customers want with the right CRM tools. CRM software offers customer service representatives streamlined…

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Is a CRM Philosophy Central to Your Business?

05/11/2010 at 12:46 pm

Even The Office’s bubbly, dim-witted customer service representative Kelly Kapoor can tell you the golden rule of business: The customer comes first. And Dwight sure knows how to make his clients feel at ease – in spite of (or maybe in light of) his crazy antics. If the Scranton workers can do it, you can…

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Using Mobile CRM Capabilities to Your Advantage

04/30/2010 at 1:31 pm

The fact that many businesses are practically required to have personnel on the road at any given time could present a challenge to anyone in charge of business management software and CRM goals. If this is a concern for you, Computerworld has a bit of good news. The magazine says the technology needed to maintain…