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CRM first line of defense to address business mistakes

05/11/2012 at 12:04 pm

Every company makes mistakes, but it’s how they respond that can really make or break the business.

ERP software considered competitive advantage

05/10/2012 at 11:55 am

Enterprise resource planning software is considered helpful for all types of organizations looking to improve their cost efficiency and operations.

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Parkinson’s Law and The Hidden Value of ERP

04/23/2012 at 3:45 pm

Cyril Northcote Parkinson was a British naval historian and author of numerous books (1). He developed a famous adage for a 1955 article in the magazine, The Economist: “Work expands so as to fill the time available for its completion,” which came to be known as Parkinson’s Law (2). While Parkinson’s original intent was to…

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ERP in the small business space—don’t confuse small with simple!

04/13/2012 at 7:45 am

E is for Enterprise. The acronymn ERP, similar to a lot of popular phrases, can easily become a meaningless abbreviation. To some people, ERP is a synonym for an accounting system, while for others, it describes any fairly comprehensive business application. To me, it is the letter “E” that has always stood out, and that single letter ”E” stands for…

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The ABC’s of Performance Improvement Solutions ROI Calculations. TCO, TVO, and PMO. Got it? Good!

03/13/2012 at 6:21 am

In my previous posts, I wrote about how to calculate TCO , TVO and my love of the cartoon Penguins of Madagascar. Today, I am going to focus on one of my nemesis, instead of my loves. Project Management. Oh how you haunt me! The devil is in the details, and I am so not…

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It Costs How Much? Or Why You Shouldn’t Just Use Total Cost of Ownership (TCO) For Performance Improvement Solutions or Shoes…

03/06/2012 at 6:57 am

Recently, I wrote about the importance of performance metrics and how we manage what we measure. Today, I want to get more serious about metrics and discuss in my opinion the most important metric to utilize when buying software or shoes – TVO. No, wait, it’s not what you think. It’s not a typo, this…

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A Step at a Time – And Not a Giant Leap

03/02/2012 at 12:00 pm

One of the most important variables affecting the potential success of an ERP implementation is the scope. When enterprises expect too much initial functionality, there are risks that the learning curve will be too steep, the conversion date will be delayed, and the cost will run over budget. Consequently, the initial experience with the ERP…