More firms are going after collaborative ERP software that will allow social applications to be integrated into processes. GigaOM Pro’s Laura Stewart said this has been transforming marketing, customer services and human resources over the last few years, but other parts of the business have been slower to take advantage. Now, the financial and operational core are starting to gravitate more toward being collaborative, something that will likely help businesses run more smoothly.
“Collaborative ERP is largely dependent on a new generation of cloud technologies,” Stewart wrote. “It provides a level of easy, pervasive access to operational data that will finally deliver on the long-held promise of ERP as a cost-effective transformer of business processes. It will also deliver on the newer promise of the social networking software on which collaborative functionality typically is based.”
Those who have have adopted this collaborative ERP early can have faster processes and better communication between departments, but they will likely have to bring legacy parts of the program over to make sure no aspects are overly impractical. Once these are brought over to the new system, communication channels and applications can be streamlined across the company.
Organizations that adopt a collaborative way of working together may have to wait to see the benefits in the numbers, according to Gartner, as 80 percent of these more social and collaborative efforts will not achieve their intended benefits through 2015. However, this can be fixed, as the company said the main reasons were inadequate leadership and too much emphasis on technology.