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Enable Global, 24/7 Customer Service with ERP

5/28/2010 at 9:00 am by

Thanks to the dawn of internet shopping, general business hours don’t apply for companies who want a competitive edge. Why would consumers take time out of their busy nine-to-five days to call a customer service agent when they can go online in their pajamas to handle their corporate queries and purchases?

It may sound intimidating to be at customers’ beck and call, but catering to this round-the-clock clientele could help you could gain a competitive edge this year. Plus, this doesn’t mean you have to work night and day (or pay CRM representatives to do so).

In fact, a survey from Alcatel Lucent and Ovum reported by TMCNet.com shows that customers increasingly want self-service options via the web this year.

Your company can be at consumers’ constant call while you enjoy leisure time with your family thanks to ERP systems. With the use of ERP software, companies can be available to customers via the internet 24/7. Online support and data collection make customers feel like their needs are being met at their convenience.

In the recovering climate, don’t you want your clients to feel like they’re king? ERP lets them run the show and still lets you get home in time for your family’s favorite television show.

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The Sage ERP team report on various topics related to ERP and business management.

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