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Predictions for ERP Software in 2012

01/26/2012 at 10:00 am

The world of software is changing fast. Here are some of my predictions for what to expect in 2012 relating to ERP software: 1. Cloud is comfortable. Businesses will get increasingly more comfortable with having their ERP data reside “in the cloud.” However, vendors will continue to have to work on gaining the trust…

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Don’t think outside the box-make your box bigger!

11/22/2011 at 11:35 am

I’m a strong proponent of Enterprise Resource Planning (ERP) as a means to business agility, improved insight, and streamlined processes-what we call transformation. (See my last post here). We repeat theÂ mantras of this perspective-”keep everything within the system” and “one version of the truth.”Â And yet, one of the challenges of taking such a holistic…

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The Cardinal Rule of Customer Relationship Management

10/14/2010 at 12:37 pm

The customer is the bedrock of any good company. After all, customers keep a company in business – they buy its products, use its services and tell their friends about their experiences. If you treat your customers right, they’ll return the favor tenfold by leaving you positive reviews, recommending you to their friends and returning…

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Questions to Ask Before Choosing an ERP System

09/23/2010 at 2:14 pm

As ERP has evolved, it has developed so many incarnations that it can seem overwhelming when you’re trying to choose just one. What’s more, ERP systems have developed to a point where they can cover not just enterprise resource planning, but customer relationship management and business intelligence, as well. ERP systems can help enormous multi-national…

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Four Steps to Successful Customer Relationship Management

09/08/2010 at 11:29 am

The importance of customer retention is obvious to most business owners. First of all, a business without customers isn’t going to be a business for long. What’s more, research indicates that customers who have been using a particular brand or product for a long time spend more than newcomers have. According to MysteryShoppingLive.com, businesses on…

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7 Steps to Driving Total Business Value Using an ERP System

08/30/2010 at 9:26 am

Last week Sage organized a webcast Â to discuss â€œ7 Steps to Driving Total Business Value Using an ERP System.â€ The webcast provided companies looking for an ERP system with a number of tips on how to evaluate ERP systems, and how to ensure your implementation is successful after you select your ERP. If you have…

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The Customer Comes First

07/27/2010 at 9:32 am

It’s one of the older mantras in business: The customer is always right. Indeed, what would a business be without customers? Customers drive the engine of corporations and provide the motivation to make products. It is their money that funds a company, pays its employees and ultimately keeps the whole business moving. That’s why having…