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Building Customer Relationships that Last

06/10/2010 at 9:43 am

Times are tough, so it’s more important now than ever to keep your customers happy. One way to boost customer loyalty may be by encouraging service agents to bond with consumers. But agent/customer bonding isn’t like a fourth-grade sleepover. It needs to be strategically planned to strike the perfect balance of personal and professional. Business…

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Commit to Key Customers to Keep Their Business Coming

06/05/2010 at 11:42 am

When you think of the top assets at your company, you think of products, services, and dedicated employees. But don’t forget, your loyal customers are an asset. Think about your own experiences as a consumer – even at the local store where you buy your groceries. It’s nice to walk up to the delicatessen section…

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Enable Global, 24/7 Customer Service with ERP

05/28/2010 at 9:00 am

Thanks to the dawn of internet shopping, general business hours don’t apply for companies who want a competitive edge. Why would consumers take time out of their busy nine-to-five days to call a customer service agent when they can go online in their pajamas to handle their corporate queries and purchases? It may sound intimidating…

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Is a CRM Philosophy Central to Your Business?

05/11/2010 at 12:46 pm

Even The Office’s bubbly, dim-witted customer service representative Kelly Kapoor can tell you the golden rule of business: The customer comes first. And Dwight sure knows how to make his clients feel at ease – in spite of (or maybe in light of) his crazy antics. If the Scranton workers can do it, you can…

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Hey! I’m the Customer…

04/26/2010 at 1:39 pm

If you’ve ever had to contact your cell phone provider, for any reason at all, you’ve felt the frustration of what I think it’s safe to say is the opposite of an ”extraordinary customer experience.” Long waits. Disconnections. Rude, or just-plain-not-helpful, call center employees. You’ve been there. Even the most docile human being can surely be provoked…