No matter how adaptable you think you are, we guarantee that you’ve seen at a least a few situations in your life where change scared you. Maybe it was changing homes when you moved as a child. Maybe it was the change between high school and college. Maybe it was the change that your first promotion brought about. Maybe it was an even more existential change, like shifting your viewpoint on a political issue or deciding to convert to a new religion. No matter what changes you’ve undergone recently, we all know that dealing with them can be frightening. Your employees are no different.
Business IT projects, like enterprise resource planning and http://blog.sageerpsolutions.com/category/business-intelligence/, can represent a major change for employees. People who have been working for you for years are suddenly finding their job descriptions changing in meaningful ways, and they have a right to be anxious about what those changes mean for their roles at the company. It’s your job – and your ERP team’s job – to help them adjust to the new system, find their place in the new company hierarchy and get used to the new normal.
“Organizational change management, when done effectively, is very tangible, valuable, and delivers measurable business benefits,” states Eric Kimberling of the Panorama Consulting ERP 360 Blog. Panorama recently hosted a webinar to help explain how you can secure those benefits for your own company.
The key to change management is in remembering that the ERP interface involves both software applications and human interactions. IT and people do not exist in two separate spheres when it comes to ERP, BI, CRM and other business software – instead, they aid and inform one another. Be sure to let your employees know that ERP is not meant to replace them, it’s meant to work with them. ERP is designed to make their lives easier.
“Software does not deliver benefits or performance improvements – people do,” Panorama asserts in its webinar.
Change management is not only good for your employees, it’s good for you and your company. What’s good for the goose is good for the gander, of course, but change management can actually also help you come to terms with the way that ERP will change your company. When you understand, you can help others understand. This will help make you a better leader when others come to you for guidance and support in the ERP project.